Support

Got a question, something isn't working, or you have an idea to share? Write to us — we read everything and usually reply within 2–3 business days.

Contact

Email is fastest: kontakt@justmyday.app. You'll also find answers to common questions in the FAQ on the home page.

Notifications aren't coming through

Pings are the heart of the app, so if they go quiet, check these in order:

• notification permission: iOS Settings → Just My Day → Notifications — these must be on (ideally with Sounds and Badges too),
• Focus / Do Not Disturb:make sure Just My Day isn't silenced by an active Focus mode,
• quiet hours and ping count:in the app (Profile → Notifications) check that your quiet window doesn't cover the whole day and that the number of pings is above zero,
• Low Power Mode: it can delay notifications — try turning it off,
• connection: pings arrive over the internet — check your Wi-Fi or cellular signal.

If it's still quiet, write to us — include your iPhone model and iOS version and we'll help.

How to report a bug

So we can help quickly, please include:

• your iPhone model and iOS version (Settings → General → About),
• the app version (shown at the bottom of the Profile screen),
• a short description: what you do step by step and what happens instead of the expected result,
• a screenshot or screen recording if possible.

Beta feedback (TestFlight)

Testing the beta? You can send feedback in two ways:

• screenshot: take a screenshot in the app, tap its thumbnail and choose “Share Beta Feedback” — it reaches us together with technical details,
• the TestFlight app: open TestFlight → Just My Day → “Send Beta Feedback”.

A copy of your data

Want a copy of your whole history (notes, photos, recordings)? Write to kontakt@justmyday.app — we'll prepare a bundle and send you a download link.

Deleting your account

Delete your account in the app: Profile → Delete account. Deletion is permanent — all notes, photos, recordings and transcripts are removed. If you want a copy, ask us for one before deleting. Details are in the privacy policy.

Payments and subscription

The Just My Day Pro subscription is handled by the App Store. To cancel: Settings → [your name] → Subscriptions. Refunds are reviewed by Apple at reportaproblem.apple.com. You can also write to us about subscription issues — we'll help you sort it out.